If you have issues with your Two-Factor Authentication code, you can disable it on the following link where you proceed with your customer ID/email address and password login.
When prompted to enter your 6-digit two-factor code, simply click the "here" link, below the code entry bar and follow the instructions.
Should you require assistance with the procedure, feel free to send us an email with your issue, to the following address: support@bitstamp.net or call us on the phone numbers that are listed at the bottom of this page. We are here for you with live customer support.
We can issue a User Confirmation Statement for you, which declares that you are one of Bitstamp by Robinhood's verified users and includes the information stated below. If you wish us to prepare this statement for you, feel free to contact us via our ticket system at support.
We can also include the following information in the document:
In case you only need transactions and do not require UCS, you may also download them via our website. Login to your account first and follow this link, then click on Open export options. There you will be able to choose a specific date range, currencies and transaction types.
Disclaimer: Please note that Bitstamp by Robinhood does not provide tax advice. You should consult a tax advisor for your own specific tax obligations.
If you wish to change any of your personal information on your Bitstamp by Robinhood account (your name, address, email, phone number, etc.) we will need to assist you with that. Please contact us by opening a support ticket or via our email address: support@bitstamp.net.
While you can use the deposited funds for trading as soon as they have been credited to your Bitstamp by Robinhood account, you are unable to withdraw the deposited amount in any currency, as the funds are reserved for 7 business days (weekends and holidays excluded) due to deposit processing. This applies to ACH deposits and Instant Purchases, namely purchases with credit or debit card, (“Card Purchase”), Google Pay, Apple Pay, or other valid forms of payment.
Once the deposit processing is completed, the reservation is automatically lifted and you should have no issues withdrawing the deposited amount in the currency of your choice.
Alternatively, you may also fund your Bitstamp by Robinhood account via an alternative transfer method such as SEPA transfer or International Wire Transfer, for which we do not have a reservation period implemented, and you should be able to withdraw your funds as soon as they are credited to your Bitstamp by Robinhood account.